Payment Policy

This Payment Policy outlines the accepted payment methods and payment-related terms for purchases made on Frost's Books through our website https://frostsbooks.com/.

By placing an order on our Site, you agree to the payment terms described below.

What payment methods do you accept?

We accept the following payment options:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Shop Pay
  • Union Pay
  • Visa

All payments must be completed at checkout.

Currency

All prices and transactions on our website are processed in United States Dollars (USD) unless otherwise stated.

Payment Security

Your payment information is processed securely using trusted third-party payment gateways that comply with industry security standards.

  • We do not store full credit or debit card numbers

  • All transactions are encrypted to protect your personal and financial data

Order Confirmation

Once your payment is successfully processed:

  • You will receive an order confirmation email

  • Your order will enter processing within 1–2 business days

Orders placed after the 6:30 PM cut-off time will be processed on the next business day.

Failed or Declined Payments

If a payment is declined or fails:

  • The order will not be processed

  • You may need to contact your bank or card issuer for assistance

  • Frost's Books is not responsible for fees charged by your bank or payment provider

Pricing Accuracy

We make every effort to ensure accurate pricing on our website. In the event of a pricing or payment error, we reserve the right to cancel or refuse any order.

If an order is canceled due to a payment or pricing error, any amount charged will be fully refunded.

Refunds

Approved refunds are issued to the original payment method used at checkout.

  • Refund processing time: 7 business days after return approval

  • Depending on your bank or card issuer, additional time may be required for the refund to appear on your account

Please refer to our Return and Refund Policy for detailed return eligibility and conditions.

Fraud Prevention

To protect our customers and business, Frost's Books reserves the right to:

  • Verify payment details before processing orders

  • Cancel or hold orders suspected of fraudulent activity

Changes to This Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Changes will be effective immediately upon posting on this page.

Contact Information

If you have any questions regarding payments or billing, please contact us:

Frost's Books
Address: 1980 E 2700 S, Salt Lake City, UT 84106, United States
Phone: +18015828428
Email: help@frostsbooks.com
Business Days: Monday – Saturday
Business Hours: 10:00 AM – 6:30 PM